BURCOM solutions | Mobile solutions
Enterprise Resource Planning
Customer Relationship Management
Human Resource Management
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Cloud and On-Premise Solutions
As mobile technology advances accelerate, the impact they have on the business world is reaching critical mass. Both small and mid-market companies in the manufacturing, distribution, and retail markets already depend on mobile technology, used on smartphones or tablets, to overcome the challenges of growth in an unsteady economy. Regardless of whether the business goal is to improve communications efficiency, productivity, or profitability or to simply grow, the company that fails to embrace mobile technologies and come up with a flexible and viable mobile strategy is doomed to fall behind the competition, surrendering hard-won market share. Read more of the Sage ERP Whitepaper: Harnessing the power of mobility to achieve growth.
Drivers of Change
The influence of digital technologies on customer service is being felt, particularly in the business-to-consumer world (B2C), where swift consumer adoption of mobile technology has rocketed past that of business, a reversal of previous adoption trends (telephone, fax, PC, mobile phone, and email) where business was at the adoption forefront. Recently, the customer service trends exhibited in the B2C world are spreading to the business-to-business world (B2B), as customers expect a similar service experience at work as they do at home. In light of this shift in expectations, for businesses to succeed in acquiring and retaining customers, they must acknowledge these changing dynamics and take a more flexible and responsive approach to customer service (Deloitte).
As the Millennial generation continues to move into the workforce in increasing numbers and begins staking territory in corporate hierarchies, their expectations are having a profound effect on the acceptance of mobile technology in the business world. Having grown up with the Internet, the Millennial generation’s total immersion since childhood into the world of digital technology has earned its members the moniker of Digital Natives.
It is becoming increasingly evident that mobile and cloud technology will serve as game-changers for businesses trying to differentiate themselves from their competitors in the realm of customer service. Read more of the Sage ERP Whitepaper: The Challenges of Customer Service in the Digital Age.
Advantages of Mobile ERP
The Sage Whitepaper: Supporting Workplace Mobility with ERP three key areas impacted by mobile ERP:
BurCom Consulting supports Sage software products which embrace the notions of mobility and cloud including Sage X3, Sage 300, Sage CRM and Sage HRMS.