burcom solutions | Persona Functionality
Enterprise Resource Planning
Customer Relationship Management
Human Resource Management
Budgeting and Planning
Alerts and Workflows
Cloud and On-Premise Solutions
We make productivity more personal.
How would you like it if your software felt more like your personal assistant? BurCom specializes in configuring Sage ERP, CRM, HRMS, Business Intelligence and Inventory solutions to your unique role so you can access exactly what you need faster and easier than ever before. We remove the clutter and simplify your day so you feel like your software was designed just for you.
Through our 20+ years of experience working with many different industries and individuals across western Canada, we know how to ensure your software is driving efficiency and performance in exciting new ways.
This in no way takes away from the responsibilities of the people in IT. We can assist IT with important strategic choices including the protection of company data, efficient management of software, compatibility assessments, on-premises v. cloud decisions and future planning.
Process Work Flows
The primary goal of Process Flows is to allow users to quickly find their tasks and launch screens without searching through the ERP’s giant tree of icons. Within the Process Flows, it is easy to include much more descriptive text of what needs to get done. You can customize Process Flows for all roles and add your own graphics.
Matching System Customization and Functional Pain Points
An important tool in customizing the system to the user is the identification of functional pain points and incorporating those points into the workflows and system reporting. For example, consider the following typical pain points for a Operational Manager relative to customer service that need be considered in a CRM implementation: