BURCOM SERVICES | PROJECT SUPPORT | Technical Support
Enterprise Resource Planning
Customer Relationship Management
Human Resource Management
Budgeting and Planning
Alerts and Workflows
Cloud and On-Premise Solutions
Extend the value of your Sage software with BurCom's experienced implementation and technical support services.
When you choose Sage ERP, CRM, HRMS and BI software, you also want a Sage partner with the experience and expertise to effectively implement, customize and support your systems and your business for many years. BurCom is a trusted Sage partner passionate about our customers' goals and vision. We strive to deliver ongoing value, not just software, so you are positioned for long-term success.
Sage Certified Experts
BurCom's technical consultants are Sage Certified giving you the confidence of working with highly qualified and trained experts in your products and infrastructure. Many of our skilled technicians also offer specialized expertise customizing solutions for complex industries such as manufacturing, distribution including oil & gas, nonprofit and services.
For more than 20 years, BurCom has earned a stellar reputation for our ability to deliver tailored Sage solutions with minimal downtime and risk. Our demonstrated success is the result of our commitment to proper planning, in-depth analysis, consistent communication and efficient execution. Whether we are implementing a new solution or upgrading your systems, we employ proactive project management methodologies to keep your projects on time and on budget.
Role-based and Industry Expertise
You'll work with consultants who understand how to maximize the value of your investment by applying industry best practices and role-based efficiencies to support your needs. We are management consultants, accountants, HR specialists and certified technicians who are knowledgeable across all areas of business and financial operations.
Data Migration and Loading
We will analyze all of your data requirements and enable seamless data migration and loading so you are able to leverage all of your information with ease. Our data experts can confidently work with systems outside your Sage solution to automate the transfer, integration and processing of nearly any type of data from nearly any third-party application.
Sage has powerful out-of-the-box functionality for many industries, but when you require additional customizations to fit your unique business needs, you can depend on BurCom's technical team. We've helped organizations design fully customized Sage solutions including advanced ERP modifications, repurposing CRM to manage any business area and extending HRMS in innovative ways.
Your BurCom technical team brings many years of diverse IT experience across Sage and third-party systems and applications. We will help you fully align your technology, your information and your people to your overall business objectives.
In addition to the training you receive as part of your implementation, BurCom also offers optional training engagements when you bring on new employees or when you just want to make sure everyone is using your system to its full potential. We can create a personalized training arrangement for one-on-one or group sessions when and where it's convenient for you.
Post-implementation Help Desk and Support
BurCom's professional technical experts are ready to assist you throughout the life of your Sage solution. We offer flexible service level agreements so you always have the support you need, precisely how and when you need it.
Organizational Culture and ERP Customization
Configuration is a necessary and important element of any ERP implementation so to best achieve user centricity. More recent areas of user centricity include cloud applications, social collaboration, mobility and BYOD.
On the other hand, the degree of customization in an ERP implementation represents the potential for unexpected costs, complexity and delays in implementation. It is important to carefully consider each customization - is it required? what are the ongoing maintenance costs? why are we not using the best practice represented by the ERP software 'out-of-the-box? what value is added by the customization?
The Aberdeen Group in a 2012 study of ERP in SMEs concluded, "optimizing ERP's functionality is not enough." Successful SMEs make ERP strategies part of their culture by training new users in ERP as part of their on-boarding processes and engaging other organizations with ERP solutions. Both BurCom Consulting and Sage Software are committed to educating users through a variety of means including Sage Summit, Sage U, Educational Conferences, webinars, Social Media, email newsletters, etc.
Please contact us to learn more about how we can support your Sage software solutions and your business.